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MyIDCare is an identity protection service designed to help you, the member, deal with the entire spectrum of risks for identity theft. In today’s world, your most personal data is out there, perpetually vulnerable. MyIDCare was developed with you, the member, in mind. Your MyIDCare team will alert you if things look suspicious and will be there to help you recover your identity 100% if you become a victim.

Your MyIDCare package includes:

• Tri Bureau Credit Monitoring
• VantageScore® Overview (monthly)
• Subscriber-pulled 1B credit report (monthly)
• Score Variance
• Experian CreditLock
• CLUB (Credit Limit, Usage, Balance) alerts
• Dormant Account alerts
• Positive Activity alerts
• Real-time Authentication alerts
• CyberScan
• Payday Loans Monitoring
• Financial Account Monitoring
• Court and Booking Records Monitoring
• Change of Address Monitoring
• Social Security Number Trace
• Sex Offender Monitoring
• Child Monitoring (which includes: CyberScan and Social Security Number Trace)
• Total Identity Recovery
• Identity Theft Insurance

IDX was founded in 2003 out of a passion to foster privacy for American consumers. Staying true to this vision, we have grown into a leading provider of software and services that help organizations deal with data breach risks and consumers with resulting identity fraud challenges. Staying true to our values, we continue to innovate in ways we can help our customers deal with evolving threats from cybercrime.

MyIDCare will safeguard your personal credit information. All transactions are encrypted with powerful Secure Socket Layer (SSL) technology. Learn more about Secure Socket Layer (SSL) technology here.

Yes, we are happy to provide MyIDCare Mailed Alternative alert notifications via U.S. Postal Service. The Mailed Alternative is offered to you in addition to your online portal access. Once requested, we will mail you a MyIDCare Mailed Alternative Form to complete. Please allow approximately 2 weeks for the form to arrive in the mail via U.S. Postal Service. Once you receive the form, you will need to complete the required fields and ask someone to complete the Witness Affidavit. It is important that all required fields are completed and signed, or there may be delays in your enrollment in the Mailed Alternative. For more information on the Mailed Alternative and to request the Mailed Alternative form, please call our Call Center Team at 1-800-750-3004.

Your MyIDCare account uses multi-factor authentication to meet stringent requirements for secure identity validation and verification. Multi-factor authentication is a security feature that’s designed to prevent anyone from accessing your account, even if they know your password. This extra layer of security requires you to log into your account with your password as well as a 6 digit security passcode you receive via text message, phone call, or email.The security passcode you receive expires after 15 minutes and can only be used once.

A 6 digit security passcode may be sent to you via a text message, phone call or email in the following situations:

• You need to reset your account password
• You have not logged into your account in over 60 days
• You are using a computer or device other than the one you used to enroll in services
• You are using a computer or device you have not previously used to log into your account
• You are using a computer or device other than the one you last used to log into your account

As a part of our monitoring services, IDX works with the credit bureaus directly to provide you with this information as soon as we receive it. Many financial institutions and creditors strive to report changes or new accounts to the credit bureaus in real time. However, when you apply for credit, create a new account, or make a change to an existing account, some financial institutions and creditors may take up to 30-60 days to report that information to the credit bureaus. Additionally, depending on the type of information, they may not report that information to the credit bureaus at the same time and in some instances may report that information to one credit bureau rather than all three. Of course, even if you did not receive an alert from us regarding fraudulent activity, you have full-service identity restoration and identity theft insurance coverage. This coverage includes all incidents of identity theft that occur during the coverage period, regardless of the source, with no deductible.

You are entitled to a free credit report from each of the three credit bureaus (Equifax, Experian, and TransUnion) once every 12 months. You can request all three reports at once, or space them out throughout the year. You can request your free credit report by visiting Annual Credit Report at https://www.annualcreditreport.com or by calling 1-877-322-8228.

If you use a .gov, .edu, or .mil email as your primary email address, and then you leave your government or military position or school, you may not have access to that email address anymore. Without access to that email address, it may be more difficult to view your account in the future. You also may not receive timely email alert notifications related to your MyIDCare monitoring services. Using a personal email address that you control (such as a gmail, yahoo, or hotmail), is the best way to make sure you can always receive important MyIDCare monitoring and account information.

If you currently use a .gov, .mil, or .edu email as your MyIDCare primary email, you should update your MyIDCare account to use a personal email address that you control (such as a gmail, yahoo, or hotmail account). You can do so by viewing the My Account section in the portal.

MyIDCare uses two-step verification as an additional security feature for your account that's designed to prevent anyone from accessing or using your account, even if they know your password. The phone number is required in order to receive a text message or telephone call containing a one-time use PIN passcode.

Although the portal requires you to enter a phone number containing no more than 10 digits, you may call a MyIDCare Support Specialist at 1-800-750-3004 who will be happy to assist you.

In order to enroll into credit monitoring services, the credit bureau (Experian) uses your address, date of birth, and SSN to generate questions which are used to validate your identity. In addition, your address and SSN is required to activate additional identity monitoring services.

Your new password must be 8-64 characters long (can use spaces, but not for the first or last character) and contain at least three of the following four options: an uppercase letter, a lowercase letter, a number, and a special character such as $, !, #, etc.